Skip to Content
chevron-left chevron-right chevron-up chevron-right chevron-left arrow-back star phone quote checkbox-checked search wrench info shield play connection mobile coin-dollar spoon-knife ticket pushpin location gift fire feed bubbles home heart calendar price-tag credit-card clock envelop facebook instagram twitter youtube pinterest yelp google reddit linkedin envelope bbb pinterest homeadvisor angies

How to Choose a Reliable HVAC Contractor?

Are you in the market for a furnace installation, AC inspection, or heat pump repair? No matter the project’s cost or complexity, working with a reliable HVAC contractor is important to ensure a job well done. Your decision may affect home comfort and energy efficiency for years to come, so take your time vetting different companies to ensure you find a trustworthy and skilled technician to work with. Here are 10 tips to help you find the right HVAC contractor in Knoxville.

AC Unit Replacement Services in Knoxville, TN

Checklist for HVAC Contractor

1. Know Your Needs

Before making a list of potential HVAC contractors, make sure they offer the type of equipment or services you’re looking for. This is especially important if you have a unique request like a heating system conversion or ductwork replacement. Review potential contractors’ websites or call and ask if they offer what you need.

2. Verify Licensing and Insurance Coverage

Only work with an HVAC contractor if the team is properly licensed and insured. A state-licensed company is qualified to operate in that area and adheres to all local laws and safety standards. Then, worker’s compensation and liability insurance remove any responsibility from you should an accident occur while technicians are working in your home. While you’re at it, look for certifications from the EPA and North American Technician Excellence (NATE), ensuring the contractor meets or exceeds industry standards.

3.  Look for Ongoing Training and Education

The HVAC industry is constantly evolving, with new technologies and standards introduced every year. Choose a contractor that invests in training and continuing education to keep technicians up-to-date with the latest advancements. This dedication to staying well-informed ensures the most efficient and reliable HVAC solutions.

4.  Check Experience

To avoid mistakes from working with an inexperienced technician, choose a contractor with a proven track record in residential or commercial HVAC services, depending on the type of work you need. Years of experience and a solid reputation tell you the company has a history of treating customers fairly and meeting their needs without compromise.

5. Read Online Reviews

One of the best ways to judge a contractor’s standing in the community is to read testimonials from past customers. This gives you an idea of what to expect if you hire this company over another. It’s also worthwhile to ask for references you can contact directly. Positive feedback from long-time customers indicates reliability and high-quality service.

6. Look for Money-Saving Offers and Rebates

HVAC systems are a substantial investment, so take advantage of any available rebates, coupons, or tax credits. Check with your local utility company for rebate information and the Energy Star website to learn about federal tax credits on qualified products. Some contractors also offer seasonal discounts, limited-time coupons, or financing options to make your investment even more affordable.

7. Evaluate Customer Service

Good customer service is the key to a positive experience. As you start making calls, pay attention to how the office staff handles your requests and whether they are willing to answer your questions and provide detailed explanations. Responsiveness and respectful communication are good indicators of how they will treat you throughout the service process.

8. Insist on In-Home Evaluations

Before quoting a new HVAC system, reputable contractors like to conduct an in-home evaluation to determine the best equipment for your needs. They should inspect your current system, take room measurements, and consider other factors like insulation, windows, home orientation, and airflow. These assessments help them recommend an efficient system that is sized appropriately for your space.

9. Get Multiple Quotes

It’s wise to obtain estimates from at least three HVAC installation contractors to compare prices, products, and services. This gives you a clear picture of current market rates and helps you identify any unusually high or low bids. Remember, the lowest price isn’t always the best deal. Carefully assess each quote to ensure it isn’t for substandard equipment or poor installation techniques.

10.Ensure Comprehensive Written Proposals

Before agreeing to any work, get a detailed written proposal outlining the equipment to be installed, labor costs, estimated timelines, and warranty information. A thorough proposal protects you from unexpected costs and clarifies what you’re paying for.

Why Grissom Heat & Air is a Leading HVAC Contractor

If you’re looking for HVAC contractors in Knoxville, Grissom Heat & Air is a standout choice. After over 39 years in business, we have built a reputation for using only the highest quality equipment and replacement parts. We also focus on providing exceptional workmanship and attention to detail.

Our licensed and insured team offers free consultations and estimates, plus flexible financing to make your HVAC investment as affordable as possible. We stand behind our work with excellent warranty coverage for your complete comfort and peace of mind. Contact us at (865) 238-4869 to schedule HVAC services and experience our dedication to excellence firsthand.